February's Best Practice is on the subject of the Satisfaction Guarantee.
We all know that Amway offers great products, and know that most of them are backed by a 180-day,
100% Customer Satisfaction Guarantee.*
(*Exclusions apply. For complete details, visit Amway.com and search: Satisfaction Guarantee)
Let the Satisfaction Guarantee work for you! It’s a powerful tool to use when talking with prospects and
customers about product offered by Amway®.
The Satisfaction Guarantee
· demonstrates the confidence you and Amway have in the products
· shows that the Corporation stands behind the products you sell, which builds trust
· allows you and your customers to buy with confidence.
If you or your customers are not completely satisfied with a product for any reason, you can return it within 180 days of purchase for an exchange or refund of the product price and applicable tax.
You should be familiar with the exclusions that apply, and be sure to explain them to customers. For example the guarantee on Atmosphere®, iCook,® and eSpring® products is limited to 120 days. Also, Partner Store items must be returned to the Partner Store from which they were purchased. Some items are non-returnable unless defective upon receipt. Look on Amway’s website for the complete Satisfaction Guarantee and complete exclusion list and contact Customer Service for further assistance.
And please remember, the Satisfaction Guarantee does not apply to IBO purchases for stock or inventory, or if you sell products in violation of the Retail Establishment Rule in the Rules of Conduct.
To understand your obligations to customers regarding the Satisfaction Guarantee, read Rules 4.8 and 4.9 of the Rules of Conduct. For questions on how to handle a satisfaction guarantee request from a customer, please contact Customer Service at 1-800-253-6500.
Please feel free to contact us if you have any questions.